Tag: Local Government Ombudsman
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A National Picture of Harm: Families speak out on SEND
Measure What Matters. National Database: Indexed Testimony on SEND Maladministration · Volume 3 · 22 February 2026 Volume 3: National Database: Indexed Testimony on SEND Maladministration The largest published qualitative primary source dataset on the lived experience of families navigating the SEND system in England — now containing 1,253 testimonies from 134 Local Authorities across…
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Open Letter to Rt. Hon. BRIDGET PHILLIPSON MP, Secretary of State for Education
Re: Urgent concerns over unlawful conduct, maladministration, and breakdown of accountability at Surrey County Council in the management of their statutory SEND responsibilities. June 2025 Dear Rt. Hon. Bridget Phillipson, MP, We are writing to you today not as professionals, politicians, or campaigners — but as parents and carers of children with Special Educational Needs…
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The Cost of Silence: A Closer Look at Surrey’s Approach to Complaint Handling and Accountability
We’re taking a slight departure from our usual data analysis work to address some growing, urgent concerns regarding reported changes in Surrey County Council’s approach to managing complaints that have emerged since our last analysis reports were published. Firstly, we make no apologies for our relentless focus on the management of complaints in Local Government.…
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A Forensic Review: Breakdown in Governance at Surrey County Council’s Audit and Governance Committee
Data Extracted from; Local government complaint reviews – Local Government and Social Care Ombudsman (‘Complaints Decided’ by Local Authority, 2021-2024) At Measure What Matters, our mission is to track local government performance, simplify key metrics, and promote transparency and accountability. Following our previous analysis of Surrey’s Troubling Education Complaint Crisis; this forensic review of Surrey…
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Navigating the Fog: Understanding Misinformation, Disinformation, and the Quest for Clear Data in Local Government
Misinformation. It’s not always a matter of deliberate falsehoods. In the context of local government performance—particularly in complex reports about Special Educational Needs (SEN) provision—misinformation can be accurate but incomplete, out of context, or even just plain wrong. In the case of Surrey County Council, we believe this is not simply an issue of data…
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A snapshot of the performance of Surrey County Council’s Education Services for vulnerable children with SEND
Measure what matters. Executive Summary This report delivers a brief, deep-dive analysis of the performance of Surrey County Council’s (SCC) Children, Families, and Lifelong Learning (CFLL) team in its duty to provide education services for vulnerable children with Special Educational Needs and Disabilities (SEND). This report will describe how, despite significant additional investment and strategic…
Measure what matters. 